Returns and Refunds Policy

1. Return Window

Atelierora.shop wants customers to be satisfied with their purchases. If an eligible physical item does not meet your expectations, you may request a return or exchange within 30 days of delivery.

2. Requirements for Returns

A returned product must meet all of the following requirements:

  • It must be unused and remain in its original condition.

  • It must include the original packaging, accessories, and all included components.

  • You must provide proof of purchase, such as an order confirmation or receipt.

  • It must not have been customized beyond the standard options displayed on the product page.

3. Products Excluded From Returns

The following products cannot be returned:

  • Personalized or custom-made products, including items with custom text or images.

  • Final sale or clearance merchandise.

  • Products damaged after delivery through misuse, mishandling, or improper care.

4. Return Authorization Procedure

Contact us before mailing any item back. Return requests must receive approval by email in advance.

If the request is accepted, we will send you:

  • A prepaid return shipping label.

  • Instructions for packing the item.

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package.

Returns sent without prior approval will not be accepted or processed.

5. Damaged, Incomplete, or Incorrect Deliveries

Please contact us as soon as possible if your order arrives damaged, incomplete, or incorrect. Examples include:

  • Damage to the product or its packaging.

  • An incorrect size, color, or design.

  • Missing parts or included components.

After reviewing the reported problem, we will arrange an appropriate resolution.

6. Exchanges and Replacement Orders

If you want to exchange an item, you must first complete the return process for the original product and then submit a separate new order.

After the original return is approved, any eligible credit may be applied toward the replacement purchase.

7. Refund Processing Times

Once your return has been received, inspection usually takes 3–5 business days. We will then notify you of the approval status.

If the return is approved, the refund will be issued to your original payment method within 5–7 business days. Depending on your bank or payment provider, an additional 3–10 business days may be needed before the funds appear in your account.

8. Contact Information

For questions about returns, refunds, or exchanges, please contact us here:

Store: Atelierora.shop
Email: contact@atelierora.shop
Phone: +1 605 619 4613
Address: 1010 17th Ave S, Brookings, SD 57006, USA